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Exceptional Customer Service
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QR Code PDF Instruction Manuals
Inner Tube Bear
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Second Item
15
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Third Item
22
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*Not All Brick Bear Kits Include PDF - Online Manuals
Return and Refund Policy
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of:
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details
Frequently Asked Questions
Please reach us at detroitcolorsllc@gmail.com if you cannot find an answer to your question.
Our standard shipping policy offers free shipping on all orders over $100 within the United States. For orders under $100, a flat rate shipping fee of $5.99 will be applied. We also offer expedited shipping options for an additional fee. All orders will be delivered via UPS or FedEx.
Orders typically ship within 1-2 business days. Standard shipping within the United States usually takes 5-7 business days, while expedited shipping takes 2-3 business days. International shipping times may vary.
All products sold by Detroit Colors come with a six-month warranty. If you experience any issues with your product within the first year of purchase, please contact our customer service team for assistance.
If you experience any issues while building your Brick Bear, simply reach out to our customer service team. We’ll send you a clear instructional video and walk you through every step of the assembly process. Our team is here to support you and ensure your build is smooth and enjoyable.
Detroit Colors offers select Brick Bears that feature transparent brick pieces and a small built-in light strip. If you’re ever unsure whether your model includes lighting, our customer service team is happy to help you confirm.
Minor scratches can occur when blocks rub against each other during transit, and packaging may occasionally open or tear from compression or sharp-edged pieces. Rest assured, these do not impact the quality or functionality of the blocks during assembly.
Because our building blocks use many small pieces, please start by checking the “Part Reference List” at the end of your instruction manual to confirm the part number and quantity missing. Once verified, contact our customer service team and we’ll send the replacement pieces to you free of charge.